Start Up A-Z Christmas Policy 2025

For the Start Up A-Z team, Monday 22nd December to Friday 26th December are non-working days for most office staff.

From Monday 29th December onwards, we will generally be open and processing orders as normal.

With some staff still on annual leave, customers should allow for minor delays of 24–48 hours for complex or extensive queries.

The office will be closed on New Year’s Day due to the bank holiday, with normal operations resuming the next working day.

Post Processing (Virtual Office Customers)

• Post processing will continue as normal from Monday 29th December.

• Customers should be aware that postal and courier services may experience delays over the Christmas period, which are outside of our control.

  
  

Identity Verification

• ID verification for new clients will continue where possible during the Christmas period.

• Verification may take longer than usual due to reduced staffing levels.

• This allows applications to be prepared in advance of full operations resuming.

  
  

Company Formation Submissions

• Company formations submitted after 4:00 pm on Wednesday 24th December will not be submitted to Companies House until Monday 29th December.

• Customers with urgent formation requirements should submit directly via Companies House:

  https://www.gov.uk/set-up-limited-company

• Companies House processing times are likely to be extended over the Christmas and New Year period.

  
  

General Processing

• All applications and requests submitted during the Christmas period will be processed as quickly as possible once normal staffing levels resume